Airbnb customer service
How to contact Airbnb
Other ways to get in touch
- airbnb.fr/help
- Airbnb app
- Chat available
- Help Centre after logging in https://www.airbnb.fr/help/contact_us
Before you call
Airbnb is a short-term rental platform. The Airbnb Rebooking and Refund Policy (Garantie de Remboursement) protects guests. If there is a problem, report it within 24 hours of arrival.
Frequently asked questions
My Airbnb does not match the listing. What should I do?
Report it in the app within 24 hours of arrival. Take photos. Airbnb can rebook you or refund you under the Airbnb Rebooking and Refund Policy.
How do I cancel an Airbnb booking?
In your Airbnb account, under 'Trips'. The cancellation policy depends on the host (flexible, moderate, strict). Check before you book.
Is Airbnb covered by insurance?
Hosts are covered by Airbnb Host Protection (damage up to €3M). Guests can add travel insurance from partners when booking.
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