Ford customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Mon–Fri 9 am–6 pm
Indicative hours, being checked.
Other ways to get in touch
- ford.fr
- Ford dealer network
- FordPass app
Before you call
Ford offers a 3-year manufacturer warranty. Ford Assistance is available 24/7. The FordPass app lets you monitor your vehicle and contact assistance.
Frequently asked questions
Does Ford offer hybrid vehicles?
Yes, Ford offers mild hybrids (MHEV), plug-in hybrids (PHEV) on the Kuga, Explorer, etc., and fully electric models (Mustang Mach-E, E-Transit).
How do I activate Ford SYNC?
Ford SYNC is activated at the factory on equipped vehicles. Updates can be done by USB stick (download the firmware on ford.fr/sync-update) or over the air (OTA) on recent models.
Is the Ford warranty valid across Europe?
Yes, the Ford warranty is valid across the whole European Ford network. Useful when travelling. Check the conditions on ford.fr or with your dealer.
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