Mercedes-Benz customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Mon–Fri 9 am–6 pm
Indicative hours, being checked.
Other ways to get in touch
- mercedes-benz.fr
- Mercedes network
- Mercedes me app
Before you call
Mercedes-Benz offers a 2-year manufacturer warranty that can be extended. The Mercedes me app lets you manage services, maintenance and emergencies. 24/7 assistance included.
Frequently asked questions
How do I activate Mercedes me connect?
Through the Mercedes me app with your chassis number (VIN). Some services are included, others are paid. You can also activate it at your dealer.
What is MBUX (Mercedes-Benz User Experience)?
MBUX is the Mercedes in-car multimedia system, with smart voice control ('Hey Mercedes'), AR navigation and a touchscreen. Updated over the air (OTA) on recent models.
Does Mercedes use fixed or variable servicing?
Mercedes uses flexible servicing (Service Flex), which adapts the intervals to your driving style and shows them on the dashboard. Usually every 2 years or 25,000 km.
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