Ikea customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday8 am – 7 pm
- Tuesday8 am – 7 pm
- Wednesday8 am – 7 pm
- Thursday8 am – 7 pm
- Friday8 am – 7 pm
- Saturday8 am – 7 pm
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- ikea.com/fr
- IKEA app
- IKEA stores
- Chat on the website
- Chat every day 9 am–10 pm ; acce-o.fr ; business customers 01 76 76 76 76
Before you call
IKEA offers in-store pickup, home delivery and an assembly service. The standard guarantee is 2 years (up to 25 years on some ranges). Keep your receipt.
Frequently asked questions
Can I return assembled IKEA furniture?
No, IKEA generally does not accept returns of assembled furniture. Unassembled and unused items can be returned within 365 days with a receipt.
Does IKEA offer an assembly service?
Yes, through TaskRabbit partners (available in some cities). The price is shown when you order. Some stores also offer this service.
How do I get a missing IKEA part?
Call 09 69 36 20 06 or go to a store with your receipt and the item number. Missing parts are usually replaced for free.
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