Nike customer service

Phone number, opening hours and other ways to get in touch

Opening hours

Monday9 am – 9 pm
Tuesday9 am – 9 pm
Wednesday9 am – 9 pm
Thursday9 am – 9 pm
Friday9 am – 9 pm
Saturday9 am – 6 pm
SundayClosed

Hours taken from the official website, Paris time (CET/CEST).

Other ways to get in touch

nike.com/fr
Chat available
Nike app
Nike stores
Chat every day 7 am–midnight

Before you call

Nike offers free returns within 30 days on nike.com. The Nike Membership programme gives access to exclusive benefits and members-only releases.

Frequently asked questions

How do I return Nike shoes?

Via nike.com, under 'Help > Returns'. Free returns within 30 days for unworn items. In a Nike store, or by dropping off the parcel with the label provided.

Does Nike offer custom shoes?

Yes, with Nike By You on nike.com you can customize the colours and materials of many models. Allow an extra 3 to 5 weeks.

How can I check if my Nikes are authentic?

Buy on nike.com or in an official store. Check the stitching, the quality of the sole and the model number on the inside label.

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