Sephora customer service

Phone number, opening hours and other ways to get in touch

Opening hours

Monday9 am – 8 pm
Tuesday9 am – 8 pm
Wednesday9 am – 8 pm
Thursday9 am – 8 pm
Friday9 am – 8 pm
Saturday9 am – 8 pm
SundayClosed

Hours taken from the official website, Paris time (CET/CEST).

Other ways to get in touch

sephora.fr
Chat available
Sephora app
Sephora stores
Form sephora.fr/contactez-nous ; serviceclients@sephora.fr

Before you call

Sephora accepts returns within 30 days for untested products. The Beauty Insider programme gives loyalty points. Online orders are delivered quickly.

Frequently asked questions

Can I return a Sephora product after using it?

No, for hygiene reasons Sephora does not accept returns of opened or tested products. Exchanges are possible if the product is proven to be faulty.

How does the Sephora loyalty programme work?

Sephora Beauty Insider gives points on every purchase (€1 = 1 point). Points can be used for gifts and discounts. There are 3 tiers: White, Black and Gold, based on yearly spending.

Does Sephora offer in-store services?

Yes: make-up lessons, skin consultations and hair services (depending on the store). Book on sephora.fr or in store.

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