Accor (Ibis, Novotel…) customer service
How to contact Accor (Ibis, Novotel…)
Other ways to get in touch
- all.accor.com
- ALL app
- Accor hotels on site
Before you call
Accor includes many brands: Ibis, Ibis Budget, Ibis Styles, Novotel, Mercure, Sofitel, etc. For hotel complaints, contact the hotel directly first.
Frequently asked questions
How do I earn Accor loyalty points?
Through the ALL programme (Accor Live Limitless). Create your account on all.accor.com. Earn points on every stay and use them for free nights and other benefits.
How do I cancel an Accor booking?
On all.accor.com with your confirmation number, or by contacting the hotel directly. Cancellation terms depend on the rate you chose (flexible or non-refundable).
Does Accor offer last-minute deals?
Yes, last-minute deals with large discounts are available on all.accor.com and in the app. Sign up for alerts to be notified.
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