Hotels.com customer service

Phone number, opening hours and other ways to get in touch

Opening hours

Indicative hours, being checked.

Hotel booking site of the Expedia group. Welcome Rewards programme: 1 free night for every 10 nights.

How does the Welcome Rewards programme work?

10 nights booked = 1 free night (worth the average value of your previous 10 nights).

Does Hotels.com guarantee the best price?

Price guarantee under conditions. If you find a lower price within 24 hours, Hotels.com matches it.

How do I cancel a Hotels.com booking?

On hotels.com, under 'Mes réservations' (My bookings). Cancellation conditions depend on the hotel.