Adidas customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Mon–Fri 8 am–7 pm; Sat–Sun 9 am–…
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- adidas.fr
- Chat available
- Adidas app
- WhatsApp +33 1 87 15 33 35
Before you call
Adidas offers free delivery on adidas.fr and free returns within 30 days. The Adidas warranty covers manufacturing defects for 2 years.
Frequently asked questions
How do I return Adidas shoes?
On adidas.fr, go to 'My account > My orders > Return'. Free returns within 30 days. Items must be unworn and in their original packaging.
Does Adidas offer customised products?
Yes, on adidas.fr/customise you can customise some shoe models (colours, first name...). Allow an extra 3 to 4 weeks.
How do I contact Adidas about a manufacturing defect?
Have photos of the defect and your proof of purchase ready. The 2-year warranty covers manufacturing defects.
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