AESIO Mutuelle customer service

Phone number, opening hours and other ways to get in touch

Opening hours

Monday9 am – 6:30 pm
Tuesday9 am – 6:30 pm
Wednesday9 am – 6:30 pm
Thursday9 am – 6:30 pm
Friday9 am – 6:30 pm
Saturday9 am – 1 pm
SundayClosed

Hours taken from the official website, Paris time (CET/CEST).

Other ways to get in touch

aesio.fr
Member area
AESIO branches
3111 (complaints); from abroad +33 9 72 72 36 63

Before you call

AESIO Mutuelle (top-up health insurance provider) was created by merging several mutuelles. It covers health, income protection and savings. For reimbursements, use the online member area.

Frequently asked questions

How do I download my AESIO mutuelle certificate?

On aesio.fr, in your member area, under 'My documents'. Available immediately as a PDF.

Does AESIO reimburse medical costs quickly?

AESIO reimbursements are usually made within 3 to 5 working days after receiving the feuille de soins (treatment claim form). Télétransmission (electronic claim transfer) speeds up the process.

How do I change my AESIO contract?

Some changes (beneficiaries, coverage) can be made in the online member area.

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