Alan (Mutuelle) customer service
How to contact Alan (Mutuelle)
Other ways to get in touch
- Alan app
- alan.com
- Email: support@alan.com
- Alan app (member messaging)
Before you call
Alan is a 100% digital mutuelle (top-up health insurance). Everything is managed in the app. Medical costs are often reimbursed very quickly (under 24 hours). No phone number.
Frequently asked questions
Does Alan reimburse medical costs quickly?
Yes, Alan is known for its speed: reimbursements often arrive within 24 working hours after you send the feuille de soins (treatment claim form) via the app.
Can I add beneficiaries to my Alan mutuelle?
Yes, in the Alan app under 'My contract'. You can add a partner and children, and your premium is recalculated immediately.
Does Alan cover medical care abroad?
Alan reimburses care received abroad based on Sécurité Sociale (French public health insurance) rates. Extra travel cover is recommended for long stays.
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