L'Oréal customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday9 am – 5 pm
- Tuesday9 am – 5 pm
- Wednesday9 am – 5 pm
- Thursday9 am – 5 pm
- Friday9 am – 5 pm
- SaturdayClosed
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- loreal.fr
- Contact through the brands (Garnier, Maybelline, etc.)
- Partner pharmacies
Before you call
L'Oréal is a group with many brands (Garnier, Maybelline, L'Oréal Paris, Kérastase...). Identify the brand of your product before calling.
Frequently asked questions
How do I contact after-sales service for a L'Oréal product?
Each brand of the L'Oréal group has its own after-sales service. For Garnier, Maybelline, etc., check the product packaging.
How do I report a problem with a L'Oréal product?
Keep the product and the packaging. L'Oréal takes any cosmetic incident very seriously.
Does L'Oréal offer vegan products?
Yes, some ranges are certified vegan (no animal-derived ingredients and no animal testing). Look for the vegan logo on the packaging or on the website.
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