Renault customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday9 am – 6 pm
- Tuesday9 am – 6 pm
- Wednesday9 am – 6 pm
- Thursday9 am – 6 pm
- Friday9 am – 6 pm
- SaturdayClosed
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- renault.fr
- Renault dealer network
- MyRenault app
Before you call
Renault offers a 2-year manufacturer warranty. Renault Assistance is available 24/7. The MyRenault app lets you manage your vehicle and its connected services.
Frequently asked questions
How do I set up MyRenault?
Download the MyRenault app and enter your NIV (VIN, the chassis number shown on the carte grise, the vehicle registration certificate). Activate the services available for your model. Some are included, others are paid.
Does Renault offer charging help for electric cars?
Yes, through Renault you can access the Mobilize Charge Pass network for public charging, and home wallbox offers with installation.
Does the Renault warranty cover wear parts?
No, wear parts (tyres, brakes, wipers, clutch) are not covered by the manufacturer warranty. Only manufacturing defects are covered.
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