Tesla customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Mon–Fri 9 am–6 pm
Indicative hours, being checked.
Other ways to get in touch
- tesla.com/fr_fr/support
- Tesla app
- Chat available
- Energy (Powerwall) +33 1 70 92 11 96 ; roadside assistance via the app
Before you call
Tesla fixes most problems remotely (OTA, over-the-air). For in-person after-sales service, Tesla Service Centres are located in major cities. Book an appointment in the app.
Frequently asked questions
How do I book an appointment at a Tesla Service Centre?
In the Tesla app, under 'Service > Schedule service'. Describe the problem. Tesla often runs a remote diagnosis before confirming the appointment.
My Tesla has an update. How do I install it?
Tesla updates install automatically when the vehicle is plugged in and connected to Wi-Fi. You can also schedule them for the night in the app.
Does Tesla offer insurance for its vehicles?
Yes, Tesla Insurance is available in France through some partners. Tesla also offers prepaid maintenance contracts. Check on tesla.com/fr_fr.
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