Xbox (Microsoft) customer service
How to contact Xbox (Microsoft)
Other ways to get in touch
- support.xbox.com
- Xbox app
- Chat available
- support.xbox.com/fr-FR/contact-us
Before you call
Xbox after-sales service handles Xbox Series X/S and Xbox One consoles and the Xbox Game Pass and Xbox Live services. Have your serial number ready for hardware support.
Frequently asked questions
My Xbox Game Pass is no longer active. What should I do?
Check your Microsoft account on account.microsoft.com > Services & subscriptions. If the renewal failed, update your payment method.
How do I cancel Xbox Game Pass?
On account.microsoft.com > Services & subscriptions > Xbox Game Pass > Manage > Cancel. Access stays active until the end of the paid period.
Do my Xbox One games work on Xbox Series X?
Yes, the Xbox Series X is backward compatible with all Xbox One games. Many games get automatic improvements (60fps, HDR) on the new console.
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