Zalando customer service

Phone number, opening hours and other ways to get in touch

Opening hours

Indicative hours, being checked.

Zalando offers 100 days of free returns. Have your order number ready before calling.

Are Zalando returns really free?

Yes, 100 days of free returns. Create the label from your account and drop the parcel off at a Colissimo pickup point.

Does Zalando sell luxury brands?

Yes, through Zalando Lounge and the Premium section, with Hugo Boss, Tommy Hilfiger, Lacoste...

How do I contact a Zalando partner seller?

In your account > 'My orders > Contact the seller'. Zalando steps in if there is no reply within 48 hours.