Zara customer service
How to contact Zara
Other ways to get in touch
- zara.com
- Zara app
- Zara stores
Before you call
Zara belongs to the Inditex group. Returns of online purchases are free within 30 days. In store, returns within 30 days with a receipt.
Frequently asked questions
Are Zara online returns free?
Yes, returns in Zara stores are always free. Returns by parcel may be charged. It is best to return items directly in store.
How do I track my Zara order?
On zara.com, under 'Mes achats' (My purchases) with your account, or via the tracking link in the confirmation email. The Zara app also offers real-time tracking.
Does Zara offer express delivery?
Yes, Zara offers express delivery (within 24 to 48 hours in some areas) for an extra fee. Available when choosing the delivery method.
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