BMW customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday8:30 am – 8 pm
- Tuesday8:30 am – 8 pm
- Wednesday8:30 am – 8 pm
- Thursday8:30 am – 8 pm
- Friday8:30 am – 8 pm
- Saturday10 am – 6 pm
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- bmw.fr
- BMW network
- My BMW app
- Financing 09 69 32 20 39; connected services 0 800 800 899
Before you call
BMW offers a 2-year manufacturer warranty. BMW assistance is available 24/7 for breakdowns. The My BMW app lets you track servicing and contact the service team.
Frequently asked questions
How do I contact BMW assistance after a breakdown?
The BMW Assistance number is available 24/7 in your warranty booklet or in the My BMW app. A recovery vehicle is sent to you.
BMW iDrive: how do I update the system?
iDrive updates can be done Over The Air (OTA) on recent models, or through your dealer. The My BMW app notifies you of available updates.
What is BMW ConnectedDrive?
BMW ConnectedDrive groups the connected services (online navigation, e-Call, Real Time Traffic...). Some are free, others require an annual subscription.
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