H&M customer service

How to contact H&M

Other ways to get in touch

H&M offers free returns within 30 days for online purchases. The H&M loyalty card gives discounts and access to private sales.

Are H&M returns free?

In-store returns are free. For returns by post, fees may apply depending on your country. Free in-store return within 30 days.

Does H&M offer free delivery?

Delivery is free above a certain order amount. In-store pickup (Click & Collect) is free from €1. Check the conditions on hm.com.

Does H&M have a sustainability policy?

Yes, H&M has launched Conscious collections made from sustainable materials. They also collect used clothing in store in exchange for a discount.