Lime customer service

How to contact Lime

Other ways to get in touch

Shared electric scooters and bikes. All support goes through the app.

How do I report a problem with a Lime scooter?

Open the app > Help > Report a problem. Take a photo of the scooter.

Is Lime available in my city?

Available in Paris, Lyon, Bordeaux, Marseille and other French cities. Check on li.me/fr.

Is a helmet mandatory with Lime?

Mandatory for minors. Strongly recommended for adults.