RATP customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday7 am – 9 pm
- Tuesday7 am – 9 pm
- Wednesday7 am – 9 pm
- Thursday7 am – 9 pm
- Friday7 am – 9 pm
- SaturdayClosed
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- ratp.fr
- RATP app
- Machines in stations
- RATP shops
Before you call
The RATP runs the metro, RER (regional express trains), buses and trams in Île-de-France (Paris region). For network disruptions, check ratp.fr or the app for real-time information.
Frequently asked questions
I have forgotten my Navigo pass. What should I do?
Go to an RATP shop or sales office with ID and a photo. Replacing a lost Navigo pass costs a fee (about €6).
How do I ask the RATP for compensation for delays?
The RATP offers a 'Passe Liberté' credit in case of repeated major delays. Apply on ratp.fr with your registered Navigo pass.
RATP: how do I get a Navigo Imagine R student pass?
The Navigo Imagine R is for people under 26 in education or training. Apply through Île-de-France Mobilités, online or in RATP shops.
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