Ouigo customer service
How to contact Ouigo
Other ways to get in touch
- ouigo.com
- Ouigo app
- Form at ouigo.com/contact, customer account, Rogervoice
Before you call
Ouigo is SNCF's low-cost TGV (high-speed train). Tickets are non-refundable. Cancellation insurance is strongly recommended.
Frequently asked questions
Are Ouigo tickets refundable?
No, Ouigo tickets are non-refundable by default. Take out cancellation insurance when you buy.
What should I do if my Ouigo train is cancelled?
If Ouigo cancels the train, you get a full refund or an exchange.
Is Ouigo strict about luggage?
Yes, one cabin bag of max 55x35x25 cm is included. Hold luggage must be paid for.
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