SNCF customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- 7 days a week, 8 am–8 pm
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- oui.sncf
- SNCF Connect app
- Station ticket offices
- Complaints: oui.sncf/reclamations
- Accès Plus (assistance for passengers with reduced mobility): 36 35 then #45 ; Transilien (Paris-region trains): 36 58 ; from abroad +33 1 84 94 36 35
Before you call
The 36 35 line is a free service: you only pay the price of a normal call. From abroad, dial +33 1 84 94 36 35. For a complaint (delay, refund), use the SNCF Connect app or website.
Frequently asked questions
My SNCF train was more than 1 hour late. Am I entitled to compensation?
Yes, from 30 minutes of delay you are entitled to compensation: 25% of the fare for 30–60 min, 50% for more than 1 hour, 75% for more than 2 hours. Claim via oui.sncf/remboursement.
How do I change my SNCF ticket free of charge?
Exchangeable tickets (Flex, iDTGV Éco, etc.) can be changed for free. Non-exchangeable tickets (iDTGV Prem's, Ouigo) cannot. Check your ticket type.
SNCF Connect replaced Oui.sncf. Is it the same thing?
Yes, SNCF Connect is the new app and website that replaced Oui.sncf. Same features: buying, managing and downloading tickets. Your accounts have been merged.
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