PlayStation customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday10 am – 6 pm
- Tuesday10 am – 6 pm
- Wednesday10 am – 6 pm
- Thursday10 am – 6 pm
- Friday10 am – 6 pm
- SaturdayClosed
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- playstation.com/fr-fr/support
- PlayStation App
- Chat available
- PlayStation Assistant (chatbot)
Before you call
PlayStation after-sales service handles PS4 and PS5 consoles and the PS Store and PS Plus services. Have your console serial number ready for hardware support.
Frequently asked questions
My PS5 shows error SU-42118-6. What should I do?
This error indicates an update problem. Try updating in safe mode (hold the power button until the 2nd beep).
How do I cancel PS Plus?
On playstation.com > Account > Subscriptions > Manage > Turn off auto-renew. Access remains active until the end of the paid period.
Do my PS4 games work on PS5?
The vast majority of PS4 games work on the PS5 thanks to backward compatibility. Some even get a free upgrade to the PS5 version.
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