Air France customer service
How to contact Air France
Other ways to get in touch
- airfrance.fr
- Air France app
- Travel agencies
- FAQ and form on airfrance.fr
Before you call
For baggage claims, a PIR report must be filed at the airport before leaving the baggage area. Keep all your travel documents.
Frequently asked questions
My Air France flight is cancelled. What are my rights?
If Air France cancels, you are entitled to a full refund OR re-routing. You also get compensation of €250 to €600 depending on distance (Regulation EC 261/2004).
How do I report lost baggage with Air France?
File a PIR (Property Irregularity Report) at the baggage desk BEFORE leaving the airport. This reference is essential for any claim.
Does Air France offer Frequent Flyer miles?
Yes, through the Flying Blue programme (shared with KLM). Miles are earned on Air France, KLM and partner flights. They can be exchanged for tickets and upgrades.
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