Bolt / Kapten customer service
How to contact Bolt / Kapten
Other ways to get in touch
- Bolt app
- bolt.eu/fr/support
- Support via the app and https://bolt.eu/fr-fr/support/
Before you call
Bolt (formerly Taxify) is a VTC (private hire / ride-hailing) app. All support goes through the app. If there is a problem with a ride, report it directly in your ride history.
Frequently asked questions
How do I get a refund on Bolt?
In the app, go to your ride history, select the ride and choose 'Report a problem'. Refunds are usually processed within 3 working days.
Is Bolt cheaper than Uber?
Bolt is often priced slightly lower than Uber. Prices vary by city, time and demand. Compare in real time in both apps.
How do I become a Bolt driver in France?
Via bolt.eu/fr/driver. You need a carte VTC (private hire driver licence), a compliant vehicle and a clean criminal record. Registration takes 1 to 2 weeks.
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