Eurostar customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday8 am – 8 pm
- Tuesday8 am – 8 pm
- Wednesday8 am – 8 pm
- Thursday8 am – 8 pm
- Friday8 am – 8 pm
- Saturday8 am – 8 pm
- Sunday8 am – 8 pm
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- eurostar.com
- Eurostar app
Before you call
Connects Paris, London, Brussels and Amsterdam through the tunnel. Since 2023, Eurostar has absorbed Thalys. A passport is required.
Frequently asked questions
Do I need a passport for Eurostar?
Yes, a valid passport is required to travel to the United Kingdom. ID cards are not accepted.
How do border checks work?
Passports are checked before boarding at the departure station. Allow an extra 30 minutes.
Can I exchange my Eurostar ticket?
It depends on the fare. Standard Premier and Business Premier: free exchanges. Standard: fees may apply.
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