Allianz customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday9 am – 7 pm
- Tuesday9 am – 7 pm
- Wednesday9 am – 7 pm
- Thursday9 am – 7 pm
- Friday9 am – 7 pm
- Saturday9 am – 3 pm
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- Customer area: allianz.fr
- Allianz app
- Claims emergencies: number on your contract
- Customers: agent or customer area
Before you call
For any claim (accident, water damage, theft), the Allianz emergency number is shown on your carte verte (green insurance card) or your contract. Available 24/7.
Frequently asked questions
How do I report a claim to Allianz?
On allianz.fr, in the app, or by phone. For emergencies (accident, fire), use the assistance number on your contract, available 24/7.
Does Allianz pay for like-for-like replacement?
It depends on your plan. 'Valeur à neuf' (new-for-old) cover replaces the item with no deduction for wear and tear.
How do I cancel my Allianz insurance?
The loi Hamon (Hamon consumer law) lets you cancel at any time after 1 year of contract, at no cost. Send a registered letter or use the allianz.fr customer area.
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