AXA customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday12 am – 12 am
- Tuesday12 am – 12 am
- Wednesday12 am – 12 am
- Thursday12 am – 12 am
- Friday12 am – 12 am
- Saturday12 am – 12 am
- Sunday12 am – 12 am
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- Customer area: axa.fr
- AXA app
- Emergency assistance: number on your contract
- AXA Banque card blocking: 01 71 25 93 99
Before you call
AXA covers car, home, health and life insurance. For emergencies, the 24/7 assistance number is on your carte verte (green insurance card, for cars) or your contract.
Frequently asked questions
How do I report a car claim to AXA?
On axa.fr, in the AXA app, by phone or in a branch. Have the constat amiable (joint accident report form), your contract number and the other driver's details ready.
Does AXA use bonus-malus?
Yes, the bonus-malus (no-claims bonus / penalty system) applies to all AXA car contracts, in line with French regulations. A clean record lets you reach the maximum 50% bonus in 13 years.
How do I cancel my AXA insurance?
The loi Hamon (Hamon consumer law) lets you cancel at any time after 1 year. Send a registered letter or use axa.fr. Cancellation takes effect within 1 month.
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