Bbox (Bouygues) customer service

How to contact Bbox (Bouygues)

Other ways to get in touch

The Bbox is Bouygues Telecom's modem-router. For technical problems, restart the box before calling. Check the network status on bbox.fr.

My Bbox Wi-Fi no longer works. What should I do?

Check the lights on the Bbox. A red light means a fault. Restart it (unplugged for 10 seconds).

How do I access my Bbox interface?

Type 192.168.1.254 in your browser. The username and password are on the label under the box or in your installation letter.

Can the Bbox be used as a Wi-Fi repeater?

No, the Bbox is your main router. Bouygues offers optional Wi-Fi repeaters (Pods) to extend coverage in your home.