Bouygues Telecom customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Mon–Sat 8 am–10 pm · Sun 9 am–8 pm
Indicative hours, being checked.
Other ways to get in touch
- Chat: bouyguestelecom.fr
- Bouygues Telecom app
- Online customer area
Before you call
1064 is free from a Bouygues line. Have your line number or customer account number ready. For technical emergencies, the line is open 7 days a week.
Frequently asked questions
How do I cancel my Bouygues Telecom contract?
By registered letter, in your online customer area, or by calling 1064. Cancellation is possible after the commitment period (usually 24 months).
My Bouygues internet is slow. What should I do?
Restart your box (10 seconds). Check that the cables are plugged in properly. Test on several devices. If it continues, call 1064 for a line diagnosis.
How do I unlock my Bouygues phone?
After 3 months of subscription, unlocking is free. Request it in your customer area or by calling 1064.
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