Free customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday8 am – 9 pm
- Tuesday8 am – 9 pm
- Wednesday8 am – 9 pm
- Thursday8 am – 9 pm
- Friday8 am – 9 pm
- Saturday8 am – 9 pm
- Sunday8 am – 9 pm
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- Chat: free.fr
- Free app
- Subscriber area: subscribe.free.fr
Before you call
3244 is free from a Free line. For technical outages, Free shows a real-time network status on free.fr. The Freebox includes landline calls.
Frequently asked questions
My Freebox no longer connects to the Internet. What should I do?
Check the lights on the Freebox. Restart it (10 seconds). If the Freebox light is off, an outage outside your home is likely. Check status.free.fr.
How do I get my Free RIO code to switch operator?
The RIO code (number portability code) is given immediately.
Free Mobile: can I use my SIM abroad?
Yes, some Free plans include roaming in Europe. Check your plan's conditions on free.fr. Roaming outside the EU is usually charged.
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