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RED by SFR customer service

How to contact RED by SFR

Other ways to get in touch

  • Customer account: red-by-sfr.fr
  • Chat available online
  • RED & Moi app or « Besoin d'aide ? » (Need help?) chat

Before you call

RED by SFR is SFR's no-commitment offer. Everything is managed online. Phone support exists, but the chat often responds faster.

Frequently asked questions

Is RED by SFR commitment-free?

Yes, all RED plans are commitment-free. You can cancel at any time with 10 days' notice.

Does RED by SFR cover the DOM-TOM (French overseas territories)?

Some RED plans include calls and texts to the DOM. Roaming data depends on the plan. Check on red-by-sfr.fr.

How do I switch from SFR to RED by SFR?

You can change plans directly from your SFR customer account or by contacting customer service. Check the conditions for switching.

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