EDF customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday8 am – 8 pm
- Tuesday8 am – 8 pm
- Wednesday8 am – 8 pm
- Thursday8 am – 8 pm
- Friday8 am – 8 pm
- Saturday8 am – 8 pm
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- Customer area: edf.fr
- EDF & MOI app
Before you call
EDF only manages the contract. Have your PDL number (point de livraison, delivery point number, on your meter) ready.
Frequently asked questions
I have a power cut. Who should I call?
EDF manages your contract but not network faults.
How do I read my Linky meter?
Press the + button on your Linky (smart) meter to scroll through the information. The reading is also available in your edf.fr customer area.
Can I change my EDF subscribed power?
Yes. You can change your power (in kVA) to suit your needs. A change can take 1 to 5 working days.
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