TotalEnergies customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday9 am – 7 pm
- Tuesday9 am – 7 pm
- Wednesday9 am – 7 pm
- Thursday9 am – 7 pm
- Friday9 am – 7 pm
- Saturday9 am – 7 pm
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- Customer account: totalenergies.fr
- TotalEnergies app
- In-app messaging ; Sourdline (service for deaf and hard-of-hearing customers)
Before you call
TotalEnergies (formerly Total Direct Énergie) offers electricity, gas and charging stations.
Frequently asked questions
Does TotalEnergies offer charging stations for electric cars?
Yes, through TotalEnergies Charge. They offer home charging points and access to the public charging network. Information on totalenergies.fr.
How do I switch to TotalEnergies from EDF?
On totalenergies.fr, under 'Changer de fournisseur' (Switch supplier). TotalEnergies cancels your old contract for you. No interruption in supply.
Does TotalEnergies offer a variable or fixed price?
Both are available: a price indexed to the market or a fixed price guaranteed for 1 or 2 years. The fixed price protects you from increases but you do not benefit from decreases.
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