Ekwateur customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday9 am – 12 pm, 2 pm – 5 pm
- Tuesday9 am – 12 pm, 2 pm – 5 pm
- Wednesday9 am – 12 pm, 2 pm – 5 pm
- Thursday9 am – 12 pm, 2 pm – 5 pm
- Friday9 am – 12 pm, 2 pm – 5 pm
- SaturdayClosed
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- Email: bonjour@ekwateur.fr
- Chat: ekwateur.fr
- Online customer area
- nous-on-repond@ekwateur.fr ; acce-o.fr/client/ekwateur
Before you call
Ekwateur is a supplier of green, local energy. Cancellation is free. To switch supplier, Ekwateur handles the whole process.
Frequently asked questions
Does Ekwateur really supply green energy?
Yes. Ekwateur buys only from French renewable producers (hydro, wind, solar). The guarantee of origin certificates can be checked.
How do I switch to Ekwateur from another supplier?
Sign up on ekwateur.fr. Ekwateur handles the whole switching process with your old supplier. You will never be without electricity during the transition.
Does Ekwateur offer green gas?
Yes. Ekwateur offers biogas from agricultural anaerobic digestion. See the gas offers on ekwateur.fr for current prices.
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