SFR customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday8 am – 8 pm
- Tuesday8 am – 8 pm
- Wednesday8 am – 8 pm
- Thursday8 am – 8 pm
- Friday8 am – 8 pm
- Saturday8 am – 8 pm
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- Chat: sfr.fr
- SFR Mon Compte app
- SFR stores
- Twitter: @SFR_SAV
Before you call
The 1023 line is free from an SFR line. The SFR Mon Compte app lets you manage your plan and bills and contact support. For emergencies, a service is available 7 days a week.
Frequently asked questions
How do I change my SFR plan?
In your sfr.fr customer account, in an SFR store, or by calling 1023. The change takes effect at the next billing cycle.
My SFR box stopped working after a storm?
Outages caused by weather events are usually covered. Call 1023 for a diagnosis and a technician visit if needed.
Does SFR offer number porting?
Yes, number porting is free and mandatory.
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