Netflix customer service
How to contact Netflix
Other ways to get in touch
- netflix.com/contactus
- Chat available
- Netflix app
- Free call from the Netflix app (Help menu)
Before you call
Netflix offers films, series and documentaries via streaming. Support is available 7 days a week. Account management (profiles, subscription, payment) is done entirely online.
Frequently asked questions
How do I share my Netflix with my family?
Since 2023, Netflix has restricted sharing outside the household. The 'Extra member' option lets you add up to 2 people outside your household for an extra fee.
Does Netflix keep my viewing history?
Yes, Netflix keeps your history. You can view and delete it in Account > Viewing activity. Each profile has its own history.
How do I download Netflix films to watch offline?
In the Netflix mobile app, tap the download arrow on the film or episode page. Available on Standard plans and above. Not on the Essentiel plan.
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