Nintendo customer service

Phone number, opening hours and other ways to get in touch

Opening hours

Indicative hours, being checked.

Have your Switch serial number ready (System Settings > Console). The legal guarantee is 2 years in France.

How do I get my Nintendo games back after losing my Switch?

Your eShop purchases are linked to your Nintendo Account. Log in again on a new console to get your library back.

How do I create a Nintendo child account?

On accounts.nintendo.com, create a child account linked to your parent account. Manage restrictions with the Nintendo Switch Parental Controls app.

My Nintendo Switch won't charge anymore?

Try another certified USB-C cable.