Volkswagen customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Mon–Fri 9 am–6 pm
Indicative hours, being checked.
Other ways to get in touch
- volkswagen.fr
- VW network
- We Connect app
- Form on the same page
Before you call
Volkswagen offers a 2-year manufacturer warranty. The We Connect app lets you manage your connected vehicle. VW offers a wide hybrid and electric range (ID.3, ID.4).
Frequently asked questions
How do I activate VW We Connect?
On volkswagen.fr or in the We Connect app. Enter your VIN (vehicle identification number). Some services are free for 3 years, others require a subscription afterwards.
Does VW offer electric models?
Yes, the ID. range includes the ID.3 (compact), the ID.4 and ID.5 (SUVs) and the ID.7 (saloon). 100% electric, with a range of 350 to 600 km depending on the model.
What is the battery warranty on VW electric cars?
Volkswagen guarantees the battery of its electric vehicles for 8 years or 160,000 km (minimum 70% capacity). It is one of the best battery warranties on the market.
Škoda
Audi
BMW
Carglass
Citroën
Dacia
Feu Vert
Ford