Amazon customer service
How to contact Amazon
Other ways to get in touch
- Chat: amazon.fr (often faster)
- Email via your account
- Amazon app
- Help Centre (callback or chat from your account)
Before you call
The Amazon number is free. Online chat is often faster. Log in to your amazon.fr account before contacting customer service to speed things up.
Frequently asked questions
My Amazon parcel has not arrived. What should I do?
First check the tracking in your Amazon account.
How do I return an Amazon item?
Go to 'Your Orders > Return or replace items'. Returns are free for most items. Return period: 30 days for most items.
Amazon Prime: how do I get a refund?
If you have not used the benefits, a partial refund is possible within 3 years of signing up.
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