eBay customer service

How to contact eBay

Other ways to get in touch

Resolution centre: ebay.fr/help
Chat: via your account
eBay app
Help after logging in https://www.ebay.fr/help/home

Before you call

eBay is a mixed marketplace (private sellers and businesses). The eBay Money Back Guarantee protects your purchases. If there is a dispute, first open a case in the 'Resolution centre'.

Frequently asked questions

How do I open a dispute on eBay?

In your eBay account, section 'Purchases > Resolution centre'. Deadline: 30 days after the estimated delivery date. The eBay Money Back Guarantee covers items not received or not as described.

Is eBay reliable for buying?

Yes. The eBay Money Back Guarantee covers most purchases. Check the seller's profile (feedback) and the return conditions before buying.

How do I sell on eBay?

Create an eBay account, then click 'Sell' on the home page. Private sellers get 300 free listings per month. Fees apply when you sell.

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