Shein customer service
How to contact Shein
Other ways to get in touch
- shein.com/fr/robot
- Shein app
- Email via contact form
- Help centre and chat (not verified)
Before you call
Shein is an Asian fashion website with variable delivery times (2 to 4 weeks). Check sizes in the Shein size guide. Returns are possible but may be at your own cost.
Frequently asked questions
Does Shein deliver quickly in France?
Standard Shein delivery takes 8 to 15 working days, express delivery 3 to 7 days (paid). Free delivery is available above a certain order amount.
How do I return a Shein item?
In the app or on the website, under 'Mes commandes' (My orders). The first return per order is usually free. Further returns may have shipping fees.
Do Shein sizes match French sizes?
No, Shein sizes are generally Asian sizes. Use the size guide on each product page. It is recommended to take one size up.
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