Etsy customer service
How to contact Etsy
Other ways to get in touch
- help.etsy.com
- Chat available when logged in
- Etsy app
- 'Contact the support team' form with a callback option
Before you call
Etsy is a marketplace for handmade and personalised products. If there is a problem, contact the seller directly first. If there is no reply within 48 hours, open a case with Etsy.
Frequently asked questions
Etsy delivered an item that does not match the description. What should I do?
First contact the seller through Etsy messages. If there is no reply within 48 hours, or the seller refuses, open a case on help.etsy.com. Etsy Purchase Protection may refund you.
Are Etsy items handmade?
Etsy requires items sold to be handmade, vintage (20+ years old) or craft supplies. Sellers accept a quality charter. Checks are carried out.
How do I contact an Etsy seller?
On the shop page or an item page, click 'Contact shop'. Etsy sellers usually show their response time on their profile.
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