Back Market customer service
How to contact Back Market
Other ways to get in touch
- Chat: backmarket.fr
- Email via your account
- Back Market app
- Account messaging: Orders > Get help
Before you call
Back Market is a marketplace for refurbished products. If there is a problem, after-sales service is handled first by the professional seller, then by Back Market if there is no reply within 2 working days.
Frequently asked questions
What warranty do Back Market products have?
At least 1 year of legal warranty on all products. Back Market also offers a paid extended warranty (Back Market Premium) for 1 to 2 extra years.
My refurbished product is faulty. What should I do?
Open a case in your Back Market account within 30 days. The seller has 2 days to reply. If there is no reply, Back Market steps in directly.
Are Back Market products really checked?
Yes, every product goes through quality checks set by Back Market, according to a grade (Good, Very good, Like new). Sellers are audited regularly.
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