Apple customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Mon–Sun 8 am–9 pm
Indicative hours, being checked.
Other ways to get in touch
- Chat: support.apple.com
- Apple Store: book an appointment online
- DROM-COM (French overseas territories): +33 1 70 91 76 54
Before you call
Before calling, write down your serial number (Settings > General > About). Have your Apple ID ready. Apple Support is available 7 days a week.
Frequently asked questions
My iPhone is frozen. What should I do?
Start with a force restart (hold Volume Down + side button).
Is my Apple warranty still valid?
Check on checkcoverage.apple.com with your serial number. The French legal warranty is 2 years, regardless of AppleCare.
How do I get an App Store refund?
On reportaproblem.apple.com or directly with Apple Support by phone.
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