Dell customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday9 am – 6 pm
- Tuesday9 am – 6 pm
- Wednesday9 am – 6 pm
- Thursday9 am – 6 pm
- Friday9 am – 6 pm
- SaturdayClosed
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- Chat: dell.com/support
- Online diagnostics available on the Dell website
- Technical support via online form
Before you call
Write down your Dell service tag (label under the device, 7 characters). It gives instant access to your computer's specifications and drivers.
Frequently asked questions
How do I find the Dell service tag?
It is on the label stuck under the laptop, or in the BIOS (F2 at startup). It starts with a letter and has 7 alphanumeric characters.
My Dell battery drains fast. Is it covered?
Normal battery wear is not covered. A clear failure under warranty can be replaced. Test it with Dell Power Manager.
Does Dell supply spare parts?
Yes, via dell.com/fr for some parts. For complex repairs, Dell after-sales service sends a technician to your home, depending on your support contract.
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