IDF Mobilités customer service
Phone number, opening hours and other ways to get in touch
Opening hours
- Monday8 am – 8 pm
- Tuesday8 am – 8 pm
- Wednesday8 am – 8 pm
- Thursday8 am – 8 pm
- Friday8 am – 8 pm
- Saturday9 am – 8 pm
- SundayClosed
Hours taken from the official website, Paris time (CET/CEST).
Other ways to get in touch
- iledefrance-mobilites.fr
- IDF Mobilités app
Before you call
IDF Mobilités runs public transport in Île-de-France (Paris region; Navigo pass). For network problems, contact RATP or SNCF directly.
Frequently asked questions
What is the difference between IDF Mobilités and RATP?
IDF Mobilités is the transport authority (fares, network). RATP and Transilien operate the lines.
How do I report my Navigo pass as lost?
On iledefrance-mobilites.fr or at a sales office. Replacement is charged (about €6).
My Navigo pass no longer works. What should I do?
Go to a RATP shop or an SNCF station with ID.
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