Fnac customer service
How to contact Fnac
Other ways to get in touch
- Chat: fnac.com
- Email: form in Mon Compte (My Account)
- Twitter: @Fnac_Aide
- Fnac app
Before you call
Fnac offers extended warranties (Adhérent or Evergreen). Keep your receipt or order number. In-store after-sales service is sometimes faster for exchanges.
Frequently asked questions
Can I return a Fnac product?
Yes, within 15 days for online purchases (compared with the legal 14 days). In store, exchanges depend on the condition of the product. Opened software is not taken back.
How does the Fnac Evergreen warranty work?
It is an extended warranty paid monthly that covers breakdowns and accidental damage. You can cancel at any time.
My Fnac product was faulty on arrival. What should I do?
Fnac arranges a free return and a replacement or refund, depending on availability.
Google
GoPro
HP
Huawei
Intel
Jabra
Lenovo
LG