GoPro customer service
How to contact GoPro
Other ways to get in touch
- gopro.com/fr/update/support
- Quik app for updates
Before you call
GoPro has no phone support in France. Use the online form or the chat on their website. Have your serial number and proof of purchase ready.
Frequently asked questions
My GoPro will not turn on. What should I do?
Charge the battery for 30 minutes before any troubleshooting. Reset using the Mode button. If the problem continues, submit a ticket on gopro.com/support.
How do I use the GoPro warranty?
Register your camera on gopro.com. The warranty lasts 1 year. The GoPro subscription extends coverage and includes replacement if the camera breaks.
GoPro subscriber: how do I replace my broken camera?
Log in to your GoPro account, section 'Mes caméras' (My cameras). The subscription allows one replacement per year for accidental damage, under conditions.
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